Privacy and personal information

At racecasinouk.co.uk, this page explains the difference between visiting these information pages and sharing personal details with Race Casino. The operator's account checks, payment records and marketing choices belong to its own service. They do not describe an account held with racecasinouk.co.uk.

Visiting and contacting racecasinouk.co.uk

racecasinouk.co.uk provides static information pages, without visitor accounts or online forms. Contact is by email at [email protected]. Sending an email provides racecasinouk.co.uk with your email address and the information you choose to include in your message.

For questions about racecasinouk.co.uk, include only the details needed to explain your enquiry. Do not send passwords, bank card details, identity documents or casino verification files to this address. Requests concerning a Race Casino account should go to the operator through its own support channels.

Cloudflare may place technical cookies when you visit racecasinouk.co.uk. This page does not identify a verified list of those cookies. Race Casino's data collection described below should not be treated as a list of technologies running on racecasinouk.co.uk.

Information Race Casino collects

Race Casino's privacy notice describes collection at registration, during verification and throughout the customer relationship. Details can include your name, contact information, birth date and gender, together with banking details, encrypted card numbers, payment identifiers and transaction records.

To meet regulatory requirements, the operator may also request identification, proof of address, information about funds or wealth, and photographs. It obtains relevant information from public sources and verification providers for identity checks, anti-money laundering duties and responsible gambling obligations.

The notice also describes automatic collection of network addresses, browser details, device type and language. Payment activity can generate further records, including the amount, payment instrument and location information. Choosing not to provide required details may restrict access to some or all of the operator's services.

Reasons for using player data

Race Casino describes using information to operate accounts, process money movements, respond to enquiries and improve its services. Other purposes include fraud prevention, accounting, regulatory compliance and identifying self-excluded players.

The stated grounds include fulfilling the customer contract, meeting legal duties and obtaining consent for particular uses. The operator also describes processing for legitimate interests, provided this does not prejudice the individual's interests, freedoms or rights. Promotional communications depend on consent, which players may change or withdraw through the available unsubscribe options or by contacting the operator.

Sharing, overseas processing and protection

Recipients described in the notice include companies providing hosting, security, identity screening, games, payments and consent-based marketing. Information may also be disclosed to authorised bodies for regulatory, fraud prevention or gambling support purposes. Processors working for the operator must follow its instructions under contractual confidentiality and data protection requirements.

Race Casino says some services can involve storage or processing beyond the European Economic Area. Its notice limits such transfers to countries considered adequately protective by the European Commission or cases where its data protection regulators give explicit consent. It also describes protective agreements and measures for providers involved in overseas processing.

The operator lists restricted staff access, encrypted backups and network protection among its safeguards. Its notice acknowledges that internet transmission cannot be completely secure.

Retention and player requests

The operator's stated retention period is five years following the end of the customer relationship. This is qualified by the possibility of shorter or longer periods under documented legal and regulatory requirements. Marketing records are kept until consent is withdrawn or the customer instructs otherwise, although some information may remain to prevent further marketing.

Race Casino's notice describes requests to access personal information, learn how it is used and correct incomplete or inaccurate details. It also covers deletion, restrictions on processing where applicable, portability, objections to direct marketing and information about automated decisions. These requests remain subject to applicable data protection rules. The operator may first ask for proof of identity.

For player privacy requests, contact the operator's data protection officer through its support channels. Its notice also provides for complaints to the relevant supervisory authority. For enquiries about information sent to racecasinouk.co.uk, contact [email protected] and describe the request without including casino account documents.